Privacy Policy.

Your privacy matters to us. This policy explains what personal data we collect, how we use it, and the rights you have over it.

Last updated: 9 June 2026

1. Who We Are

This Privacy Policy applies to VTEN SOLUTIONS (Business Registration No. 202403011216 (NS0292121-H)), a software development company based in Kuala Lumpur, Malaysia ("we", "us", or "our"). We are committed to handling your personal data responsibly and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

We may collect the following personal data when you interact with us:

  • Contact details such as your name, email address, and phone number when you submit an enquiry through our contact form.
  • Project and business information you choose to share with us during consultations.
  • Billing and payment information when you engage our services, processed securely through our authorised payment gateway.
  • Technical data such as your IP address, browser type, and usage data collected automatically when you visit our website.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide the services you request.
  • Prepare quotations, manage projects, and process payments.
  • Communicate with you about your project, updates, and support.
  • Improve our website, services, and customer experience.
  • Comply with our legal and regulatory obligations.

4. Payment Data

Payments are processed by our authorised third-party payment gateway. We do not store your full credit or debit card details on our servers. Payment processors handle your card data in accordance with their own security standards and PCI DSS requirements.

5. Disclosure of Information

We do not sell or rent your personal data. We may share it only with trusted third parties who help us operate our business (such as payment processors, cloud hosting providers, and communication tools), and only to the extent necessary to provide our services. We may also disclose data where required by law.

6. Data Retention & Security

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

7. Your Rights

Under the PDPA, you have the right to access and correct your personal data, and to limit or withdraw your consent to its processing. To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

You can also reach us through our Contact page.