Terms of Service.

These terms govern your use of our website and the software development services we provide. By engaging us, you agree to the terms set out below.

Last updated: 9 June 2026

1. Introduction

These Terms of Service ("Terms") apply to all services provided by VTEN SOLUTIONS (Business Registration No. 202403011216 (NS0292121-H)), based in Kuala Lumpur, Malaysia. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Our Services

We provide custom software development services, including web applications, mobile apps, Telegram solutions, and AI automation. The specific scope, deliverables, and timeline of each project will be defined in a separate quotation or agreement provided to you before work begins.

3. Quotations & Payment

  • All prices are quoted in Malaysian Ringgit (MYR) and are confirmed in writing before any work commences.
  • Projects typically require an upfront deposit, with the balance payable as set out in your quotation.
  • Payments are processed securely through our authorised payment gateway.
  • Refunds and cancellations are handled in accordance with our Refund & Cancellation Policy.

4. Client Responsibilities

To help us deliver on time, you agree to:

  • Provide accurate information, materials, and feedback in a timely manner.
  • Ensure you have the rights to any content or assets you supply to us.
  • Make payments according to the agreed schedule.

5. Intellectual Property

Upon full payment, ownership of the final, custom-built deliverables transfers to you, unless otherwise agreed in writing. We retain the right to use general know-how, frameworks, and non-confidential techniques developed during the project. Third-party components, libraries, and licences remain subject to their respective owners' terms.

6. Warranties & Support

We deliver our services with reasonable skill and care. Any post-launch support period is as stated in your quotation. We do not warrant that software will be entirely error-free, but we will address defects reported within the agreed support period.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from any project shall not exceed the total fees paid by you for that project. We are not liable for indirect, incidental, or consequential losses, including loss of profits or data.

8. Confidentiality

Both parties agree to keep each other's confidential information private and to use it only for the purpose of delivering the project.

9. Governing Law

These Terms are governed by the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.

10. Contact Us

If you have any questions about these Terms, please reach out via our Contact page, or: